Privacy policy

PRIVACY POLICY

At Melora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the rights and choices available to you when you visit or shop through our website.

By using the Mekora website, creating an account, or placing an order, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you create an account, place an order, contact us, or interact with our website, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase information
  • Payment and transaction information
  • Date of birth, where required for specific services
  • Account information and preferences
  • Information you provide when contacting customer support

For payment processing, your payment information may be handled securely by our payment service providers. Mekora does not use your payment information for purposes unrelated to processing or managing your transactions.

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, device information, pages visited, and general website usage information.

2. HOW WE USE YOUR INFORMATION

Mekora may use your information to:

  • Create and manage your customer account
  • Process and fulfill your orders
  • Arrange delivery of your purchases
  • Confirm payments and transactions
  • Send order confirmations and delivery updates
  • Respond to your questions, requests, and customer-service inquiries
  • Improve our website, products, and services
  • Understand customer preferences and website usage
  • Send promotional offers, newsletters, and marketing communications where permitted
  • Conduct promotions, competitions, or giveaways
  • Detect and prevent fraud, unauthorized activity, or misuse of our services
  • Comply with applicable legal and regulatory requirements

We only retain personal information for as long as reasonably necessary to provide our services, fulfill legitimate business purposes, or comply with applicable legal requirements.

3. COOKIES

Mekora may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and marketing
  • Make your future visits more convenient

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some features of the website.

4. MARKETING COMMUNICATIONS

If you choose to subscribe to Mekora's marketing communications, we may contact you by email, SMS, phone, or other permitted communication methods regarding products, promotions, new collections, offers, and other updates.

You may opt out of promotional communications at any time by:

  • Clicking the unsubscribe link included in promotional emails;
  • Adjusting your communication preferences, where available; or
  • Contacting Mekora customer support.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your orders, transactions, account, security, or other necessary services.

5. HOW WE SHARE YOUR INFORMATION

Mekora does not sell or rent your personal information to third-party marketing companies.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you. These may include:

  • Payment processors
  • Courier and delivery companies
  • Website and hosting providers
  • Technology and analytics providers
  • Customer-support service providers
  • Fraud-prevention and security providers
  • Professional advisers or authorities where required by law

These third parties are expected to use personal information only for the purposes for which it is provided and as permitted by applicable law.

We may also disclose information when we reasonably believe that doing so is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers, employees, or others.

6. DATA SECURITY

Mekora takes reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Where appropriate, information transmitted through our website may be protected using secure encryption technologies such as SSL/TLS.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.

These third parties operate under their own privacy policies and terms. Mekora is not responsible for the privacy, security, or content practices of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

8. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

  • Request information about the personal data we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications
  • Request information about how your personal data is used or shared

To exercise an applicable privacy right or ask a question about your personal information, please contact Mekora using the contact details provided on our website.

We may need to verify your identity before processing certain requests.

9. CHILDREN'S PRIVACY

Mekora's website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

11. CHANGES TO THIS PRIVACY POLICY

Mekora may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When changes are made, the updated policy will be published on our website with the revised effective date where appropriate.

Your continued use of our website after an updated Privacy Policy is published constitutes your acceptance of the updated policy, to the extent permitted by applicable law.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the way Mekora handles your personal information, please contact us through the customer-support or contact details provided on our website.

Mekora
Website: [Insert your website URL]
Email: [Insert your customer support email]
Phone: [Insert your customer support number]

Last Updated: 18/08/2026